I have been a customer of this garage for 40 years. At the last service they forgot to screw in the oil drain plug under the car. It took me a while to realize this. The garage refuses to recognize the "lack of evidence" error and to reimburse 2 cans of oil. They also failed to replace the timing belt after my last service (5 years and 11 months, and more than 100,000km), which is mandatory according to Peugeot see the big PBs of PureTech engines. Double negligence and refusal to reimburse me for €40 worth of cans of oil, my simple original request. A sign of the times when endangering the lives of others (risk of breakage on the highway) is treated so lightly? How to lose a client and a little reputation.... I remain perplexed

Appointment taken 4 weeks ago and confirmed in writing; Presentation of the vehicle on the day of the appointment at the agreed time. "I don't have an appointment for you. It was my colleague who made the appointment, he tried to call you to reschedule the appointment!!! He will call you back!!!" No excuse. No solution. “our group’s policy is to put customer satisfaction at the heart of our processes,” blah blah blah

Cancels an appointment for review the day before even though the appointment was made a few months ago. No solution, we are left with a dangerous vehicle with no solution. On May 13, I modified my comment and added elements in view of your response. It's wrong ! you never called back!!!! Really amazing to answer that. You have our contact details, don't hesitate to call.

Super garage

Ok